Heavenly Sent Babies pride themselves on customer satisfaction.  Our Return and Refund policy aims to ensure fairness and protection to our customers should an item fall short of expectation.  Please read our Return and Refund policy carefully:

 

PURCHASER/RECEIVER/CUSTOMER: refers to any persons that has paid for and purchased an item/s from the online store Heavenly Sent Babies

SELLER: refers to the online store Heavenly Sent Babies

ITEM/STOCK/PRODUCT: refers to any product paid for from the online store Heavenly Sent Babies

 

Condition under which a Refund or Return will be given

• Stock that has been received by the purchaser that is incorrect or damaged; the seller will provide a full refund for stock only (not postage and handling cost that has been paid). Or an exchange for the correct item. The Purchaser will be required to ship(return) the stock back to the seller at the expense of the purchaser. Once the seller has received the item, then the refund or exchange will take place.

• If the item/parcel has been lost in the post and cannot be tracked by Australia Post. Refund or re issue of the product may be applicable once the situation has been resolved and dealt with through Australia Post.

• If a mistake in size or colour is made by the purchaser while ordering the item/s and the seller is notified before the item is shipped, the seller will exchange only for the correct item/s given that they are still available.

• If a mistake in size or colour is made by the purchaser while ordering the item/s and the seller is notified after the item has been shipped, the seller will exchange only for the correct item/s given that they are still available. The Purchaser will be required to ship(return) the stock back to the seller at the expense of the purchaser. This exchange will take place once the stock has been received again by the seller.

• The customer has 5 days from date of receiving goods to return or request a refund 

• To be eligible for a return or refund your item/s must be unused, unworn and in the same condition that you received it

• Your items will need to have proof of purchase, receipt or invoice.

• When requesting a return or refund the seller may ask for photos of the item/s purchased.

• Once we have received your item, we will inspect it and notify you that we have recieved your returned item/s. We will immediately notify you on the status on your refund after inspecting the item/s. If your return and refund is approved Heavenly Sent Babies will initiate a refund via original method of payment

 

Conditions under which a Return or Refund will NOT be given

• Items that have been purchased but the receiver deems them no longer needed.

• If the purchaser has changed their mind

• If the item/s has been tracked by Australia Post and registered as delivered. However, the receiver claims that the item was not received; This will then need to be dealt with by the purchaser and Australia post. Assistance of the seller will be applicable if necessary.

• While Heavenly Sent Babies makes every effort to carefully and protectively package your purchase, refund will not be given if packaging of an item has been damaged during shipping.

 

Shipping

• the purchaser will be responsible for paying for their own shipping costs for returning the item/s in any and all circumstances. Shipping costs are non refundable. If you receive a refund the shipping cost will be deducted from your refund (the refund will not include the shipping costs.